Payment, Delivery & Returns

Delivery & Services

Shipping your orders

Every order is handled with the utmost care. True to my eco-responsible approach, I use exclusively clean, hand-picked recycled packaging. Your orders will be shipped via Colissimo or Mondial Relay unless you specifically request otherwise.

Speed

Any order placed between 8am and 6pm is prepared and shipped the same day (whenever possible).

Safety

Protecting your items, especially the most fragile ones (crystal, ceramics, rare pieces), is my absolute priority. I use professional wedging to guarantee an intact arrival.

Express Delivery

• France: Guaranteed 24h delivery at €1 / km (no size or weight limit), quote on request.
• Europe (Belgium, Spain, Netherlands, Portugal, Germany, Italy, Switzerland, Poland, Austria): Express delivery within 24h to 36h at €1 / km (no size or weight limit), quote on request.

For bulky furniture, I take care of everything via my Express delivery service. For shipments with other carriers, please request a quote.

These specific deliveries (hand delivery or specialist carrier, €1/km) are available on prior request by email only, at r.broc.contact@gmail.com, before placing your order. The full automatic rate table per zone is available on the Shipping rates page.

Shipping rates →

Payment

You can pay for your purchases by credit card (secure payment), PayPal or bank transfer. Cash payments are also accepted for in-person pickup.

Payment by cheque

Available on request by email (the item is reserved for 7 to 15 days while awaiting payment). No shipment will be made before payment is received.

Return Policy

I select and describe each item with precision. However, should you wish to return an item:

1. You have 14 days from receipt to exercise your right of withdrawal.
2. The return is at your expense. The item must be returned in its original condition, protected by safety packaging equivalent to what you received.
3. Once the item is received and inspected, I will refund the amount of your item (excluding shipping costs).
4. We are not responsible for damages caused by carriers. In case of damage, we invite you to contact the carrier, and to refuse the parcel if in doubt or if you hear suspicious noises.

A question?

Customer service available Monday to Friday (9am-5pm). Do not hesitate to contact me at +33 6 66 33 32 88 or to write to me at r.broc.contact@gmail.com. Before ordering, I prefer to discuss with you to clear any doubts before purchase — it avoids many inconveniences.

International shipping

You live outside France or the zones covered by my Express delivery service at €1/km? I remain at your disposal. Send me an email at r.broc.contact@gmail.com with the name and reference of the desired item and your delivery address. I will provide you with a personalised and secure quote for shipping your order.